Shipping, Returns, Terms of Sale terms for use of site and shippingimg-9189-cropped.jpg

Payment, Shipping, Returns, Cancellations, Damaged merchandise, Terms,  Merchandise Not Received

Payment -New payment method information for NET 30 (More payment details are in our terms on this page)

Chemistry Connection, dba offers certain customers Net Terms. We have partnered with Resolve Pay to help our business customers with cash flow and purchasing. If you apply and are approved you'll have a credit line and terms of NET 30. It's Easy - Just apply,then choose Resolve B2B in check out. Take a look at our dedicated page here to learn how businesses with some credit history can easily apply for NET 30 Terms. 


DUE TO INCREASED ORDER VOLUME, EXPECT LONGER PROCESSING TIMES THAN USUAL UNTIL DEMAND FOR SANITATION PRODUCTS DECREASES (COVID-19). We ship orders Monday through Friday in the order they are received (except for US Holidays that USPS does not run). Due to the precautions we are taking to keep our employees and packages safe along with high order volume, our processing times have been extended. Heavy order volume and most holidays usually extend our normal shipping times.

If you contact us to cancel your order AFTER it has begun to be filled, we will refund you for your order minus a 10% restocking fee. 

Due to the CORONA 19 outbreak we have suspended the Urgent Shipping option in our shipping calculator. This is like a "skip in line" feature for customers that want more urgent shipping. There are several options to choose from and all use the term Urgent Shipping. If you choose URGENT SHIPPING in the shipping options of our Shopping Cart and the order is received by us Monday through Thursday by Noon CST, we will ship the package out the same business day using the method selected. Orders received after Noon CST ship the next Business Day. We only ship out "Emergencies" or Expedited shipments if you Select Urgent Shipping. We reserve the right to charge extra fees for expedited shipping above those on our Urgent Shipping if needed and customers will be advised before the completed sale. If you choose 2 Day or 3 Day WITHOUT EXPEDITED SHIPPING, your package will be shipped in the order it was received UNLESS YOU PURCHASE THE URGENT SHIPPING METHOD.

Chemistry Connection dba uses FEDEX, UPS, and USPS. For heavy shipments we use several LTL Carriers. We can also ship using your carrier with special arrangements. For LTL Freight we typically charge a $45.00 Set up fee for pallets, shrink wrap, BOL, labor.

Chemistry Connection is not responsible for shipments that do not arrive "on time." We make no promises, offers or claims or warranties about deliveries after we ship other than providing tracking information. If you require a package delivery time that is critical we suggest starting with using our Urgent Shipping options that will show up in the cart.

ALWAYS CHECK and VERIFY to make sure you enter the CORRECT EMAIL AND SHIPPING ADDRESS(ES) as WE DO NOT RESHIP FOR FREE IF YOU ENTER INCORRECT OR INCOMPLETE ADDRESSES. Please check your email after you order (check spam settings and add our email to your addresses if needed) to get information about shipping status.

Our customer service email is and

We do not ship soapmaker's lye or sodium hydroxide outside the continental US. Lye must be shipped UPS Ground Only. Buyers must send the signed HAZ MAT waiver - here before we ship.

Other important shipping details: If using an LTL Carrier for heavy shipments we must know if you have a business address, a dock, and a fork lift. We also must know if you need additional freight services, like a lift gate service or an appointment for freight shipments. All additional services ordered after we give a freight quote, or that you order when the truck arrives are the buyer's responsibility. Additional freight charges will need to be paid. Please do not order additional freight services when the truck arrives without paying for them. We will need to collect the money after the sale and you agree to pay them if you order additional services not on our original quote. 

Customers can use their own freight carrier.


As of April 1 2020 we have cancelled our RETURNS. During the current and ongoing COVID19 outbreak we do not allow returns or refunds. If an order ships it can not be returned for a refund or store credit. When a package is returned to us it will be disposed of. If you can not accept a package and it is returned to us it can not be shipped back to you. It will be destroyed as unsalable merchandise. If you order something and it has shipped and it was not our mistake, there are no returns or refunds given.There are no exceptions. 
Because of the nature of the products we sell, we only accept returns if we ship the incorrect product, or we sent a defective product. Returns will be in the form of a credit in most cases, and minus any restocking charges and shipping. No returns after 7 days of receipt whatsoever. Call or email us with details about any item you need to return. We do charge a 10% restocking fee, and if the order was shipped before cancelled we will not accept the return, or give a refund.

With your instructions in the order comments we can offer a special service that meets your requirement(s) for example , we can add a signature service, or a lift gate on LTL shipments.  There are extra fees for those services. Without requesting a special service, like "Signature required" for example, we can not guarantee that a carrier will leave a package that is out of sight of the street, or that they will leave it with a neighbor, and there is no way to guarantee that any instructions will be followed by a local delivery person unless we request a special service, at an additional charge. All special requests must be paid in advance. 

Package not Received

If you do not receive your order, you must let us know within 7 days after shipment. You agree to give us pertinent, timely, and accurate information so that we may investigate the tracking and delivery of the package and merchandise with the carrier chosen. Please wait 3 business days after you have been notified that your order has been shipped to contact us. If we are not notified within 7 days after shipment about non-delivery or other disposition of the package it is at our discretion to proceed with further tracking, filing any claims with a carrier and to choose to take or not take any other actions regarding the shipment of any merchandise we shipped to you or for you from sales from our company. Offers and the decision to replace or refund for merchandise not received are wholly at our discretion and determination and will be made after we get timely, accurate information from customers, and if needed the carrier.

Damaged Package or Merchandise

We must be informed of damaged merchandise no later than 48 hours of the delivery. We reserve the right to file a claim for the damaged merchandise before shipping replacement merchandise. You agree to give us accurate and timely information about any damage, and all damage must be reported to us no later than 48 hours of the delivery of the merchandise. We may ask for pictures of the package(s) to get accurate information, and to send along to the carrier to file a claim. We reserve the right to determine if a refund or credit is to be made when merchandise is damaged outside of our terms.

International Shipping

We have several USPS International options. Choose the best method. We can only provide tracking if the selected shipping method offers tracking and the carrier provides tracking information. Some international shipping options (1) do not allow any tracking and (2) may not arrive due to customs issues, or they may arrive late. We typically have no problems with International Shipping but sometimes there are problems out of our control, such as how something moves through customs.

We ship globally using USPS, FedEx, and UPS.

Customs law requires all applicable Duties and Taxes be paid for shipments entering any country. By placing an order with you agree to pay all duties and taxes charged by Customs at the time of delivery to your destination. This can and may include Customs duty and Value-Added Tax (VAT) and other fees. Chemistry Connection dba is not responsible for duties, fees, additional charges upon delivery and if your package is returned to us for you not paying any fees, customs etc there will be no refunds issued. Typically every country has information about what duties and fees will be due upon delivery, we suggest customers research this before going through with a purchase.

SHIPMENTS TO CANADA: Customs law requires that all applicable Duties and Taxes must be paid for shipments entering Canada. By placing an order with you agree to pay all duties and taxes charged by Customs at the time of delivery. Customs duty and Value-Added Tax (VAT) will be payable, as follows:

  • Customs Duty – Typically 20-30% of product price (based on product characteristics)
  • Tax – Typically 6-16% of product price (based on province)
  • Advancement Fees – FedEx fee for processing of duties/fees (currently $8.00 USD)

For further assistance in understanding and estimating taxes and duties, visit Canada Customs at (Canada Revenue Agency) or (Canada Border Services Agency), or by calling 1-800-959-5525 from within Canada. We will not mislabel or mis-categorize international shipments / packages so customers can avoid paying fees and/or duties. Any additional fees or duties due upon arrival of any item(s) purchased, are solely the responsibility of the customer.

General Terms & Conditions

Chemistry Connection, dba owns and operate this Website. This document governs your relationship with us, Chemistry Connection, an Arkansas company, operating and your access to and use of this Website, the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website. This Website may contain links to other websites (the "Linked Sites"), which are not operated by Chemistry Connection / has no control over the linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Prohibitions – You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Intellectual Property, Software, and Content – The intellectual property rights in all software and content (including photographic images, and product descriptions) made available to you on or through this Website remains the property of Chemistry Connection dba, it's owners, and/or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Terms of Sale – By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price, and delivery.

Dispatch times and shipping times may vary according to availability and order load. Shipments are subject to any delays resulting from postal delays or inability to procure products or ingredients, force majeure for which we will not be responsible.

In order to contract with you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us and that you are authorized to use. retains the right to refuse any request made by you. If your order is accepted we may inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be or may in some cases be a third party. Where a contract is made with a third party may not be acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of products and services may fluctuate.

Mistakes in the Programming, Descriptions, or PricingPlease let us know if you find a mistake on our site, whether in pricing or in descriptions. If we do have a mistake on the site due to programming, typographical errors or errors in offers, we do reserve the right to correct the information, offers, pricing, etc. We are under no obligation to sell products, goods, or services when there is a mistake on the site. We appreciate your understanding. We will offer a refund on the product purchased when the mistake is found. That is our only remedy.

All prices advertised are always subject to such change.

Our Agreement – When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. We do not form or agree to contract sales by acceptance of orders. we refuse the right to sell to anyone for any reason. All sales are considered to be "one time only" sales. By us sending you a product that we offer, we do not agree to further subsequent sales of that exact product. We make no guarantees for merchantability of fitness for a particular purpose. We make no guarantees and give no warranties express or implied and will not be held responsible for the use or mis-use of any product sold. We are not responsible for and will not be held responsible for any occurrences due to late shipments, missed deliveries, deadlines, etc.

Pricing and Availability – While we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option to reconfirm your order at the correct price or to cancel it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a refund.

Delivery costs will be charged in addition; such additional charges are typically displayed in our shopping cart their additional costs are included in the 'Total Cost'. in some cases, LTL trucking for example, we can only provide an estimate until we know the exact specifics of the buyer's physical address (if you have a loading dock for example) and will contact the buyer to give an exact shipping quote before we complete the transaction. If the buyer does not agree to the charges we will refund the purchase price.

Payment – Upon receiving your order we carry out a standard authorization check on your payment card or other payment service to ensure there are sufficient funds to fulfill the transaction. Your card or other payment method (Credit line for example) will be debited upon authorization being received. The monies received upon the debiting of your payment card or other methods for payment shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been shipped or picked up and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email. The failure to receive a confirmation email does not relieve the customer of payment obligations or cancel any rights under our agreement. If you do not receive a payment receipt let us know. 

Disclaimer of Liability – You agree that all products purchased are for legal use only and that you, the buyer, are responsible for the use and/or misuse of products purchased. The seller, Chemistry Connection, its owners, and employees are not liable for any handling, any use or any disposal, of the product(s) purchased.

Furthermore, the material(s) and the information all displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

The seller, owners, operators, and employees and agents of Chemistry Connection operating as the website have no responsibility nor liability for death or personal injury arising from any use or negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter regarding the use of what is sold and seller assumes no responsibility, and offers no warranty(ies) or guarantee(s) whatsoever that the goods will be fit for any particular purpose. Buyer must test and determine if the product is usable in their application.

Nothing on the website, on the containers, on the packaging, or the literature are to be construed or understood or to be explained as medical advice and we make no claims about the products. We offer no guarantees or warranties expressed or implied. Sales are made with no guarantees for merchantability for a particular purpose. If you are seeking medical advice consult with a qualified medical doctor.

Linking to this Website – You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright – Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with Chemistry Connection and/or and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Chemistry Connection dba

Indemnity – You agree to indemnify, defend and hold harmless Chemistry Connection dba, its directors, officers, owners, employees, consultants, agents, and affiliates from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. We offer no guarantees or warranties expressed or implied. Sales are made with no guarantees for merchantability for a particular purpose.

Variations – shall have the right in its absolute discretion at any time and without notice to amend, remove, or vary the Goods and Services and/or any page of this Website.

Invalidity – If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

Complaints – We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. is our email

Waiver – If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

Entire Agreement – The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of

We offer no guarantees or warranties expressed or Implied. Sales are made with no guarantees for merchantability for a particular purpose.

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