Privacy & Cookies Information a dba of Chemistry Connection

Privacy & Cookies Information Notice

This privacy notice discloses the privacy practices for and applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are not the sole owners of all of the information collected on this site. We operate the store in conjunction with partners like payment gateways, and the cart developer, Bigcommerce. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent information we ahve about you to anyone. We do not control the information sent to payment gateways like Paypal, or other credit card processors after it is used to process your payment. We mainly use Braintree and Paypal to process credit cards and those companies have their own privacy policies.

We use your information to fill orders and / or respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to verify payments and to ship an order.

We may contact you via email or by phone to update information about orders. If you subscribe to our newsletters, we may contact you by email to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by opting out of any email sent. 

On our website you may, if you register for an account:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data. Use the email or
  • If you place an order on our website the payment information is sent to a credit card processor and they have their own privacy policies. We primarily use Paypal and Braintree by paypal to process payments. The information submitted to them to process an order may fal under a separate privacy policy.


We, and the shopping cart operator / developer, BigCommerce, and the payment processors, take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we, through the site, owned by Bigcommerce, use encryption, and the cart owner, BigCommerce, and the payment processor(s), uses encryption, to protect sensitive information transmitted online, the information is also protected offline. Only employees who need information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we, and the cart developer, Bigcommerce, and the payment processor  store personally identifiable information are kept and maintained in a secure environment.

We use information provided to fill orders. 

We request information from you on our order form. To buy from us, you must provide contact information, your name, and shipping address, and other  contact information to securely get your payment information and to get the package(s) to you, or a recipient, as well as financial information (like credit card number, expiration date) to pay. This information is only used by the payment processor  and us, for billing purposes and to fill your orders. If we have trouble processing an order, we'll also use this information to contact you. A shipping carrier may also use the information once it has been put on to the label and other shipping records.

Communication Preferences and Opt-outs

You may unsubscribe from our email newsletters or promotional emails by following the opt-out instructions contained in the email. That information is covered elsewhere on the page (below)

Cookies and Similar Technologies

We, and the cart owner, Bigcommerce,  use cookies and similar technologies (e.g., web beacons, pixels, ad tags and device identifiers from the browser used) to recognize you and/or your device(s) on, off and across different devices. For more information about the use of cookies  please see the Cookies information. Our Cookies policy provides certain opt-out choices via the browser used.  .

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 888-583-7738 or via email at

We have a separate email marketing program.You can sign up for our newsletters, coupons and special offers separately. Every time you receive a marketing email from us there will be the opportunity to opt out * and if you do opt out, your name and email will be removed from the list * * and you will not be contacted again. *It may take up to 48 hours to remove you from a subscription list.  **If you have visited the site from different computers, or your cache has stored information submitted to our site under a different email address you may need to unsubscribe more than once and with other information each time.

COOKIES - Use, tracking and opting out

Like many companies, we use Cookies and other common tacking technologies (referred to together from this point forward as “Cookies”, unless otherwise stated) including HTTP cookies, flash cookies, HTML5 and Flash local storage, web beacons/GIFs, embedded scripts, ETags/cache browsers.
We may use Cookies for a variety of purposes, mainly to enhance your online experience, for example, by remembering your log-in status and viewing preferences from a previous use of an online service, for when you later return to that online service. In particular, our online services use the following categories of Cookies:
  • Strictly Necessary Cookies: We may use Cookies required for system administration, to prevent fraudulent activity, improve security or allow you to make use of shopping‑cart functionality. We are not required to obtain your consent to Cookies that are strictly necessary.
  • Analytics and Performance-Related Cookies We may use Cookies to assess the performance of our online services, including as part of our analytic practices to improve the content offered through the online services.
  • Functionality-Related Cookies We may use Cookies to tell us, for example, whether you have visited the online services before or if you are a new visitor and to help us identify the features in which you may have the greatest interest.
  • Targeting-Related Cookies The site may use Cookies to deliver content, relevant to your interests on our online service and other third party sites based on how you interact with our advertisements or content.  We do not control this information once you leave our website.

Your use of the website, and our services indicates your consent to such use of Cookies.

You can choose whether to accept the use of Cookies via your browser, and we have explained how we can exercise your rights, as follows:
  • Browsers are initially set up to accept HTTP cookies. The “help” feature of the menu bar on most browsers will tell you how to stop accepting new cookies, how to receive notification of new cookies, and how to disable existing cookies. For more information about HTTP cookies and how to disable them, or restrict the categories of cookies you wish to accept, you can consult the information at
  • Controlling the HTML5 local storage on your browser depends on which browser you use.  For more information regarding your specific browser please consult the browser’s website (often in the Help section).
  • For more information about Flash “cookies” or local storage objects or LSOs, and how to disable them, you can consult the information provided at
  • We do not advertise on our website so when you visit the site no ads should appear so we do not have a policy regarding advertising 
  • As stated above you may "opt out" of transmitting information by turning on certain privacy settings in your browser. We are not responsible for the effectiveness of any such opt-out options on browsers..

California Business & Professions Code Section 22575(b)(as amended effective January 1, 2014) provides that California residents are entitled to know how Chemistry Connection responds to “Do Not Track” browser settings.  We currently do not take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed, nor do we control all settings on the site because the site is built on the Bigcommerce platform and we do not control the technology used for that type of use.