COVID 19 Update - There has been an INCREASE in order volume. Due to the precautions we take to keep our employees safe along with higher than usual order volume, our processing times have been extended. Read our COVID19 Operations information here
We process and ship orders out every day in the order they are received (except for US Holidays that USPS does not run). Due to the precautions we are taking to keep our employees and packages safe along with high order volume, our processing times have been extended. (Processing times begin 1 business day after your order is placed.) Heavy order volume and most holidays usually extend our normal shipping times.
Due to the CORONA 19 outbreak we have suspended several of our policies and urge all customer to read our CORONA VIRUS/ COVID 19 POLICY PAGE HERE.
The Urgent Shipping option in our shipping calculator. is not currently available.
Chemistry Connection dba makeyourown.buzz uses FEDEX, UPS, and USPS. For heavy shipments we use several LTL Carriers. We can also ship using your carrier with special arrangements. For LTL Freight we typically charge a $45.00 Set up fee for pallets, shrink wrap, BOL, labor.
Chemistry Connection is not responsible for shipments that do not arrive "on time." We make no offers or claims or warranties about "on time" deliveries after we ship other than providing tracking information.
ALWAYS CHECK and VERIFY to make sure you enter the CORRECT EMAIL AND SHIPPING ADDRESS(ES) as WE DO NOT RESHIP FOR FREE IF YOU ENTER INCORRECT OR INCOMPLETE ADDRESSES. Please check your email after you order (check spam settings and add our email to your addresses if needed) to get information about shipping status.
Our customer service email is email@example.com or firstname.lastname@example.org
- 5 Gallon Pails ship Ground (FEDEX or UPS) by themselves in a specially made box. 5 gallon pails have a pour-able and resealable spout.
We do not ship soapmaker's lye or sodium hydroxide outside the continental US. Lye must be shipped UPS Ground Only. All buyers must submit a signed HAZ MAT waiver before we ship. Find the HAZMAT WAIVER HERE
Other important shipping details: If using an LTL Carrier for heavy shipments we must know if you have a business address, a dock, and a fork lift. We also must know if you need additional freight services, like a lift gate service or an appointment for freight shipments. All additional services ordered after we give a freight quote, or that you order when the truck arrives are the buyer's responsibility. Additional freight charges will need to be paid. Please do not order additional freight services when the truck arrives without paying for them. We will need to collect the money after the sale and you agree to pay them if you order additional services not on our original quote.
Customers can use their own freight carrier for an additional fee to over labor and pallet preparation.
Are you a soapmaker? Do you make lotions, creams, shampoos, or other hair and skin care products? Are you searching for specialty ingredients like fragrances, all natural butters - shea butter, mango butter or others for your specialty personal care? Check out our website for these or for other top quality soap making supplies and ingredients! If you are located around Arkansas, Missouri, Tennessee, or Oklahoma you will be happy you found us! We are located in Conway Arkansas, just about 30 minutes north of Little Rock AR, and not too far from Russellville AR, Cabot AR, Hot Springs AR, and Fort Smith AR, and just about 2.5 hours from Memphis TN. Check out our website and our local pick up options in check out! Happy Shopping for your soap making ingredients, butters, specialty chemicals and more!