COVID 19 Update - DUE TO THE CURRENT and ONGOING COVID19 outbreak there is an INCREASED ORDER VOLUME. We are currently having a processing time of 9 to 12 days before shipping, please plan accordingly.
We process and ship orders out every day in the order they are received (except for US Holidays that USPS does not run). Typically, orders received by 1:00 PM US Central Time are shipped within 9 to 12 days depending on our order volume. Heavy order volume and most holidays usually extend our normal shipping times.
Due to the CORONA 19 outbreak we have suspended several of our policies and urge all customer to read our CORONA VIRUS/ COVID 19 POLICY PAGE HERE.
The Urgent Shipping option in our shipping calculator.
This is like a "skip in line" feature for customers that want more urgent shipping. There are several options to choose from and all use the term Urgent Shipping. If you choose URGENT SHIPPING in the shipping options of our Shopping Cart and the order is received by us Monday through Thursday by Noon CST, we will ship the package out the same business day using the method selected. Orders received after Noon CST ship the next Business Day. We only ship out "Emergencies" or Expedited shipments if you Select Urgent Shipping. We reserve the right to charge extra fees for expedited shipping above those on our Urgent Shipping if needed and customers will be advised before the completed sale. If you choose 2 Day or 3 Day WITHOUT EXPEDITED SHIPPING, your package will be shipped in the order it was received UNLESS YOU PURCHASE THE URGENT SHIPPING METHOD.
Chemistry Connection dba makeyourown.buzz uses FEDEX, UPS, and USPS. For heavy shipments we use several LTL Carriers. We can also ship using your carrier with special arrangements. For LTL Freight we typically charge a $45.00 Set up fee for pallets, shrink wrap, BOL, labor.
Chemistry Connection is not responsible for shipments that do not arrive "on time." We make no promises, offers or claims or warranties about deliveries after we ship other than providing tracking information. If you require a package delivery time that is critical we suggest starting with using our Urgent Shipping options that will show up in the cart.
ALWAYS CHECK and VERIFY to make sure you enter the CORRECT EMAIL AND SHIPPING ADDRESS(ES) as WE DO NOT RESHIP FOR FREE IF YOU ENTER INCORRECT OR INCOMPLETE ADDRESSES. Please check your email after you order (check spam settings and add our email to your addresses if needed) to get information about shipping status.
Our customer service email is firstname.lastname@example.org and email@example.com
- 5 Gallon Pails ship Ground (FEDEX or UPS) by themselves in a specially made box. 5 gallon pails have a pour-able and resealable spout.
We do not ship soapmaker's lye or sodium hydroxide outside the continental US. Lye must be shipped UPS Ground Only. All buyers must submit a signed HAZ MAT waiver before we ship. Find the HAZMAT WAIVER HERE
Other important shipping details: If using an LTL Carrier for heavy shipments we must know if you have a business address, a dock, and a fork lift. We also must know if you need additional freight services, like a lift gate service or an appointment for freight shipments. All additional services ordered after we give a freight quote, or that you order when the truck arrives are the buyer's responsibility. Additional freight charges will need to be paid. Please do not order additional freight services when the truck arrives without paying for them. We will need to collect the money after the sale and you agree to pay them if you order additional services not on our original quote.
Customers can use their own freight carrier.